Custom Made Policy
CUSTOM MADE ORDER POLICY:
Ideal time required to process custom made order would be at least 1 month. If you need a dress sooner, please contact us for availability.
We require at least 30% non-refundable security down payment before we process any order.Full payment required upon delivery/pick up.
Custom made orders are non-returnable and non-refundable.
Please contact us for more details and to set up appointment.
For additional help or questions: email info @ caelinyc.com
CUSTOM MADE PROCESS:
- Contact us with details of your dress and event date.
- Set up an appointment.
- On our appointment, we can finalize the design, choose materials for your dress; take your measurement; sign custom made contract, we require at least 30% security down payment before we process any orders.
- We'll create the dress.
- We'll set up a fitting/pick up appointment. If the dress fits you can take it home. If it doesn't we'll make the adjustments and set up another appointment.
- Dress final fitting/pick up.
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