Returns & Exchanges
RETURNS AND EXCHANGES
Returns and exchanges are accepted for items that have not been worn, washed, dry cleaned, altered or damaged. All tags must be attached to the item(s) and a receipt must accompany the return/exchange. Items returned within 10 days of receiving the merchandise can be returned for a refund. After 10 days items are not eligible to be returned.
Upon receipt of returned merchandise refunds and exchanges will be processed within 3 business days of receiving the returned merchandise and after inspection of the items. CAELINYC.COM reserves the right to deny a refund if merchandise does not meet our return policy. Shipping and handling charges are non-refundable.
All custom made items and items on our "CaeliNYC Atelier evening and bridal" section are non returnable.
CAELINYC.COM is not responsible for lost or damaged packages being returned.
*Please note: This return policy is only applicable to purchases made online.
CUSTOM MADE ORDER POLICY:
We require at least 3-6 months to process custom made order.
We require at least 40% non-refundable down payment before we process any order.
Full payment required upon delivery/pick up.
Please contact us for more details and to set up appointment.
For additional help or questions: email info @ caelinyc.com