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Returns & Exchanges


Returns and exchanges are accepted for items that have not been worn, washed, dry cleaned, altered or damaged. All tags must be attached to the item(s) and a receipt must accompany the return/exchange. Items returned within 10 days of receiving the merchandise can be returned for a refund. After 10 days items are not eligible to be returned.

Upon receipt of returned merchandise refunds and exchanges will be processed within 3 business days of receiving the returned merchandise and after inspection of the items. CAELINYC.COM reserves the right to deny a refund if merchandise does not meet our return policy. Shipping and handling charges are non-refundable.


All custom made items and items on our "CaeliNYC Atelier evening and bridal" section are non returnable.

CAELINYC.COM is not responsible for lost or damaged packages being returned.

*Please note: This return policy is only applicable to purchases made online.


We require at least 3-6 months to process custom made order.
We require at least 40% non-refundable down payment before we process any order.
Full payment required upon delivery/pick up.
Please contact us for more details and to set up appointment.

For additional help or questions: email   info  @